betili Privacy Policy

This Privacy Policy ("Policy") describes how betili ("betili", "we", "us", "our") — the operator of the online casino and sports betting platform at https://betili.biz — collects, uses, discloses, retains, and protects personal data about individuals ("you", "your", "the Player") who visit the betili website, register an account, or use any of our Services.

betili is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection laws. We recognise that our players in Bangladesh and beyond place significant trust in us when they share their personal information, and we take that responsibility seriously.

This Policy should be read alongside betili's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Capitalised terms used but not defined in this Policy carry the meanings assigned to them in the betili Terms & Conditions.

betili may update this Policy from time to time. The current version will always be published at https://betili.biz/privacy-policy with a revised effective date. Continued use of betili following any update constitutes your acceptance of the revised Policy.

betili collects the following categories of personal data, depending on how you interact with our platform:

• Identity data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (e.g., National ID card, passport) provided during KYC verification.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh or elsewhere).
• Account data: Username, encrypted password, account preferences, communication preferences, and records of your interactions with betili's support team.
• Financial data: Payment method details (e.g., bKash wallet number, Nagad account, bank account details), transaction history, deposit amounts, withdrawal requests, and account balance records. betili does not store full payment card numbers; card data is handled directly by our PCI-DSS compliant payment partners.
• Gaming & betting data: Complete records of all bets placed, games played, wagers, wins, losses, session durations, and bonus usage across all betili products including cricket betting, slots, live casino, Teen Patti, and Andar Bahar.
• Technical data: IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and unique device identifiers.
• Usage data: Pages visited on betili, navigation paths, click patterns, search queries, referral sources, and session timestamps.
• Communications data: Records of all communications between you and betili, including support tickets, live chat transcripts, emails, and any feedback or complaints submitted.

betili collects only the minimum personal data required to deliver, operate, and improve our Services, comply with legal obligations, and protect the security of our platform and players.

betili collects personal data through the following means:

• Direct collection: Data you provide voluntarily when you register a betili account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to surveys or promotions.
• Automated collection: Technical and usage data collected automatically as you navigate the betili platform, via cookies, server logs, and analytics technologies. See Section 7 (Cookies) for more detail.
• Third-party sources: betili may receive data from payment processors (such as bKash, Nagad, or Rocket) confirming transaction outcomes, from identity verification partners during KYC processing, and from fraud prevention services that flag potentially suspicious activity.
• Publicly available sources: In limited circumstances related to fraud investigation or responsible gaming obligations, betili may cross-reference information against publicly available sources or databases.

betili uses the personal data it collects for the following purposes:

• Account management: To register your betili account, verify your identity, maintain your account, and provide you with access to our Services.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to settle bets and credit winnings; and to provide access to all betili games and markets.
• Legal compliance: To comply with anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, responsible gaming obligations, and any other legal or regulatory duties applicable to betili's operations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, prohibited conduct, multi-accounting, and other activities in breach of betili's Terms & Conditions.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, to enforce self-exclusion and cooling-off periods, and to apply any account limits you have requested.
• Customer support: To respond to your queries, complaints, and support requests and to maintain records of our communications.
• Platform improvement: To analyse usage patterns, identify technical issues, improve game performance, and develop new features on the betili platform.
• Marketing communications: Where you have given explicit consent, to send you promotional emails, bonus offers, and updates about betili products. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any promotional email.

betili processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and betili — specifically, to operate your account, process transactions, and deliver the gaming and betting Services you have requested.
• Legal obligation: Processing is required for betili to comply with applicable legal and regulatory obligations, including AML laws, KYC requirements, and responsible gaming regulations.
• Legitimate interests: Processing is necessary for betili's legitimate business interests, including fraud prevention, platform security, improving our Services, and protecting betili against legal claims — provided those interests are not overridden by your rights and interests.
• Consent: Where betili relies on consent as the legal basis (primarily for marketing communications and non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

betili does not sell, rent, or trade your personal data to third parties. betili may share your personal data with the following categories of recipients, strictly as necessary to deliver our Services or comply with legal obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners, solely for the purpose of processing deposits and withdrawals on your behalf.
• Game software providers: Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data necessary (typically a player session token and stake information) to deliver the game experience. These providers do not receive your full identity or financial data.
• Identity verification partners: Third-party KYC service providers who assist betili in verifying the identity and age of players as required by responsible gaming and AML obligations.
• Fraud prevention services: Specialist providers that assist betili in identifying and blocking fraudulent or prohibited activity on our platform.
• Legal and regulatory authorities: Where betili is required by law, court order, or regulatory direction to disclose personal data to a competent authority, we will comply with such requirements. betili will, where legally permitted, notify affected players of such disclosure.
• Professional advisers: Legal counsel, auditors, and other professional advisers bound by duties of confidentiality, where disclosure is necessary for the conduct of betili's business.

All third parties with whom betili shares personal data are required to maintain the confidentiality and security of that data and to use it only for the specific purpose for which it was shared.

betili uses cookies and similar technologies on our platform. A cookie is a small text file placed on your device when you visit a website. betili uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the betili platform to function. They maintain your login session, remember your language preference, and enable core security features. These cookies cannot be disabled without materially impairing your ability to use betili.
• Functional cookies: These cookies remember choices you make (such as your preferred deposit method or display settings) to provide a more personalised experience on betili. They do not track your activity on other websites.
• Analytics cookies: With your consent, betili uses analytics cookies to collect aggregated, anonymised data about how players navigate and use our platform. This data helps us identify technical issues and improve betili's performance and features.
• Marketing cookies: Where you have given explicit consent, betili may use cookies to record that you visited betili from a particular source, to attribute promotional activity, and to avoid showing you the same promotional message repeatedly.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the betili platform. betili does not use third-party behavioural advertising cookies that track you across unrelated websites.

betili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory obligations. The following general retention principles apply:

• Active accounts: Personal data associated with your betili account is retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with AML and record-keeping obligations.
• Transaction records: All financial transaction records — including deposits, withdrawals, and bet histories — are retained for a minimum of 7 years following the relevant transaction date, as required for financial compliance purposes.
• Support communications: Records of support interactions are retained for a minimum of 3 years following resolution of the relevant matter.
• Marketing consent records: Records of your consent to (or withdrawal of consent from) marketing communications are retained for a minimum of 5 years.
• Technical logs: Server and access logs containing IP addresses and session data are retained for up to 12 months and then anonymised or deleted, unless required for an active security investigation.

When personal data is no longer required for the purpose for which it was collected and no legal obligation requires its continued retention, betili will securely delete or anonymise that data.

betili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• Transport Layer Security (TLS 1.3) for all data transmitted between your device and betili's servers.
• AES-256 encryption for personal and financial data stored on betili's servers.
• Role-based access controls ensuring that betili staff can only access player data that is strictly necessary for their specific job function.
• Regular penetration testing and third-party security audits of betili's platform infrastructure.
• Multi-factor authentication requirements for all betili administrative systems.
• Incident response procedures that include prompt notification to affected players in the event of a data breach that poses a material risk to their rights and interests.

While betili takes all reasonable steps to secure your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your betili account credentials and for notifying betili immediately at [email protected] if you suspect any unauthorised access to your account.

betili respects your rights over your personal data. Depending on applicable law, you may have the following rights with respect to the personal data betili holds about you:

To exercise any of these rights, please contact betili's support team at [email protected] with the subject line "Data Rights Request". betili will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. Where betili is unable to fulfil a request — for example, because retention of the data is required by law — we will explain the reason in writing.

betili will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable fee may be applied or the request declined.

betili is strictly an 18+ platform. betili does not knowingly collect or process personal data from any individual under the age of 18. If betili becomes aware that personal data has been provided by or on behalf of a person under 18, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has accessed betili or provided their personal data to us, please contact [email protected] immediately so that we can take appropriate action. betili takes the protection of minors very seriously and has age verification procedures in place as part of its KYC process.

If you have any questions, concerns, or complaints about this Privacy Policy or about how betili handles your personal data, please contact the betili support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)

betili aims to acknowledge all privacy-related queries within 2 business hours and to resolve substantive complaints within 10 business days. Where a privacy complaint cannot be resolved through betili's internal process, you may have the right to escalate the matter to a competent data protection authority in your jurisdiction.